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Software Warranty & Maintenance
Ready to support customers
WARRANTY
ASOFT® will be freely provide warranty service for 12 months after having signed the Acceptance report. During warranty period, customer will receive following services:
a. Fix errors
- Customer informs program errors to ASOFT®, ASOFT® will receive and confirm error status within 4-8 hours (according to working time).
- Within next 4-8 hours (according to working time) ASOFT® will have suggestion to handle the errors.
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Based on suggestion to handle, ASOFT® will perform and fix errors with the following ways:.
- Instruct users to fix program by telephone, fax, email.
- Send fixing program by email or soft dish (CD, USB…)
- Directly send employee to Customer's office to fix errors.
- In warranty duration, if program is broken down with errors of hardware or others software, ASOFT® will install and issue license two times per computer without extra charges.
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Excluded warranty service:
- Fix hardware and network system because of Customer's fault.
- Software errors because of virus.
b. Support users.
- ASOFT® will support by remote control (telephone, fax, email) or directly send to customer's office.
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Excluded support
- Import data.
- Training new users.
MAINTENANCE
After one-year warranty period, we will start provide maintenance service ASOFT® software. Maintenance contract will be signed yearly, maintenance fee will depend on service package.
WARANTY - MAINTERNENT PROCESS
The warranty and maintenance are performed according to professional process includes 3 main steps:
